Privacy Policy

We may collect the following types of information:

• Personal Information: Name, email address, and phone number when you make a table reservation, inquiry, or online order.
• Allergen & Dietary Preferences: Any specific dietary requirements, allergies (such as dairy, gluten, or nuts), or special requests you share with us to ensure a safe and enjoyable visit.
• Technical Data: IP address, browser type, device information, and browsing behavior on our website through cookies and analytics tools (subject to your explicit consent).

Your information is used to:

• Process and manage your table reservations and orders efficiently.
• Communicate with you regarding your bookings, special requests, or changes to our services.
• No Promotional SMS or Marketing Calls: We strictly do not send promotional SMS or make unsolicited marketing phone calls. We fully comply with the Singapore Do Not Call (DNC) provisions and will not use your contact details for such marketing purposes.
• Improve our website functionality, customer service, and overall cafe experience.
• Comply with legal and regulatory obligations in Singapore.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required to comply with our legal and regulatory obligations in Singapore. Once your data is no longer needed for these purposes, it will be securely anonymized or destroyed in accordance with PDPA guidelines.

Our website uses a Cookie Consent Banner to obtain your explicit permission before activating any non-essential cookies (such as Google Analytics). Essential cookies are deployed automatically to ensure the website functions correctly (e.g., reservation systems). You can manage or withdraw your cookie preferences at any time via the banner or your browser settings.

Mellow Cafe strictly adheres to the Personal Data Protection Act (PDPA) of Singapore. We ensure that your personal data is collected, used, and disclosed in a manner that recognizes your right to protect your personal data and our need to collect, use, or disclose personal data for reasonable business purposes.

Our Commitment: We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit, opt-in consent.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Under the Singapore PDPA, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate, incomplete, or outdated data.
• Withdrawal of Consent: Withdraw your consent for us to collect, use, or disclose your personal data at any time, subject to legal or contractual restrictions and reasonable notice.

To exercise these rights, please contact our Data Protection Officer (DPO) using the details provided below.

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or to contact our designated Data Protection Officer (DPO), please reach out to us at:

We will respond to your inquiry within a reasonable timeframe as required by Singapore law.